Appointments: 

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Out of courtesy to our team and valued guests, we ask that cancellations are made with 24 hours notice. If you are unable to make your appointment, please contact Blue Willow Hair Group as soon as possible to allow for new bookings. 

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When cancelling an appointment, please be aware that rescheduling may result in a longer wait time to get booked in.

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Furthermore, if you are uncertain about what services you will need at the time of your appointment, please contact your stylist prior to your appointment to discuss your hair needs in a consultation so we can book your appointment accordingly. Doing so allows stylists to know how much time will be required for your service and is a necessary courtesy for our guests and team at Blue Willow.

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Services:

Refunds for services will be determined on an individual, case-by-case basis to the discretion of Blue Willow.

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Products:

In the event that you are unsatisfied with a product, we are happy to provide you with an exchange of product at equal or lesser value (any difference will be provided as store credit) or store credit, provided that your return was within 30 days of original purchase with original receipt. 

Gift Certificates: 

Blue Willow Hair Group does not offer refunds for gift certificates (new or partially used). 

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Extensions:

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We require a deposit to secure the purchase of your new hair extensions before your appointment. 

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