Appointments:

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Out of courtesy to our team and valued guests, we kindly request at least 24 hours' notice for cancellations or rescheduling. If you are unable to attend your appointment, please contact Blue Willow Hair Group as soon as possible so we may offer the time to another guest.

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Please note that rescheduling may result in a longer wait time for your next booking.

A valid credit or debit card is required to secure appointments.

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New guests are required to provide a non-refundable booking deposit equal to 50% of the scheduled service value. This deposit will be applied toward the total cost of your appointment.

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Returning guests are generally not required to leave a deposit but are required to maintain a valid credit or debit card securely on file. Deposits may be required in certain circumstances and will be communicated at the time of booking.

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Appointments cancelled or rescheduled with less than 24 hours' notice may be subject to a cancellation fee. No-show fees may also be charged to the payment method securely stored on file.

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Repeated late cancellations or no-shows may require future appointments to be secured with a deposit or may result in Blue Willow Hair Group declining future bookings.

 

Services:

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Refunds are not offered for services. In the event of a concern, a redo may be considered only with management approval and on a case-by-case basis.

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For all advanced or corrective colour services, a Meet Your Stylist consultation is required prior to your appointment day. Same-day consultations and services are not available, as this time allows your stylist to properly assess your hair, discuss your goals, and provide accurate timing and pricing for the best results.

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If you are unsure of which services best suit your needs, a Meet Your Stylist consultation is also required prior to your appointment day.

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If you are a first-time guest at Blue Willow Hair Group or are making a significant change, consultation and consent forms are required.

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If a guest is not compliant in signing the required consent form, Blue Willow Hair Group reserves the right to refuse service.

Every appointment at Blue Willow Hair Group is customized to each individual guest. Because every person's hair is unique, the amount of time, technical work, and professional products required can vary significantly.

Service pricing is based on factors including, but not limited to:

• Hair length, density, texture, and condition

• The complexity of the requested service

• The amount of professional Aveda colour and retail products required

• Additional services required to safely achieve or maintain your desired result

• The total appointment time required

 

We are happy to provide service pricing estimates during a complimentary in-person consultation. Estimates are provided in good faith and are not guaranteed final prices. Final pricing will be confirmed in person with your stylist during your consultation prior to your appointment. Whenever reasonably possible, your stylist will discuss any significant changes to your service plan or expected cost before proceeding.

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At Blue Willow Hair Group, we are committed to providing high-quality services, professional products, and an exceptional guest experience. Due to the time, preparation, and product costs involved in salon appointments, all services are final sale. We do not offer refunds on completed services or gift cards. If you are unsatisfied with your hair, we kindly ask that you contact us within 7 days of your appointment so we can discuss a complimentary adjustment where appropriate. Our goal is always to ensure you leave feeling confident and cared for, and we appreciate your understanding and respect for our salon policies.

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Products:

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If you are unsatisfied with a product, we are happy to offer an exchange or store credit of equal or lesser value. Any remaining balance will be issued as store credit. Returns must be made within 30 days of the original purchase and accompanied by the original receipt.

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Gift Certificates:

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Please note that all gift certificate sales are final. Refunds are not available for new or partially used certificates.

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Extensions:

A deposit is required to secure the purchase of your new hair extensions prior to your scheduled appointment.

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A “Meet Your Stylist” consultation is required prior to your appointment day. Same-day consultations and services are not available, as this time allows your stylist to properly assess your hair, discuss your goals, and provide accurate timing and pricing for the best results.

 

Privacy:

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Blue Willow Hair Group respects your privacy and is committed to protecting your personal information.

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We collect personal information only as reasonably necessary to schedule and manage appointments, contact you regarding your appointments, process payments, maintain client records, and meet legal and regulatory obligations.

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Payment information is securely processed through Phorest Salon Software and Stripe. Blue Willow Hair Group does not store or have access to your complete credit or debit card number. Your information is protected using industry-standard security measures and is never sold or shared for marketing purposes.

 

Conduct Policy:

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We are committed to providing a professional and welcoming environment for all. Guests are expected to treat staff and fellow clients with courtesy and respect.

Blue Willow Hair Group maintains a zero-tolerance policy for aggressive, abusive, or inappropriate behavior under any circumstances.

We value professionalism, kindness, and community, and ask that all guests join us in maintaining this positive atmosphere.

 

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